What Voice Portals Mean for You
� A Competitive Edge�Add customized features to differentiate yourself from your
competitors and create a "sticky" environment. Offer your customers one-stop
shopping, self-service, and instant 24/7 access to their account information.
� Customer Satisfaction�Let your customers use the telephone to easily retrieve
information or manage accounts using natural voice commands. Provide a friendly,
efficient caller experience that surpasses today's touchtone systems. Offer
convenient, flatter menus that don't lock up your customers.
� Cost Savings�Save on operator expenses and free up agent time by replacing
human operators with an easy-to-use voice solution. According to a study by
Goldman Sachs*, each human-assisted call costs $3-compared to the 20 cents for a
call with automated response.
� More Revenue�Offer new subscription services or build revenue through
advertising.
� Improved Security�Use speaker verification to validate callers' identities.
* Other names and brands may be
claimed as the property of others.