Список сокращений
Сокращения на английском языке
A:
ACD - Automatic Call Distribution
ANI - Automatic Number Identification
API - Application Programming Interface
ASA - Average Speed of Answer
ASAI - Adjunct Switch Application Interface
C:
CINFO - Caller Information Forwarding
CMS - Call Management System
CTI - Computer Telephony Integration
D:
DNIS - Dialed Number Identification Service
E:
EAS - Expert Agent Selection
ECS - Enterprise Communications Server
EWT - Expected Wait Time
I:
ICM - Internet Call Manager
IDC - International Data Corp.
II - Information Indicator
ITG - Internet Telephony Gateway
IVR - Interactive Voice Response System
M:
MAP - Multiple Applications Platform
T:
Т-сервер - Telephony Server
U:
UCS - Universal Communications Server
Сокращения на русском языке
О:
ОНН - определения набранного номера
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