Список сокращений

Сокращения на английском языке

A:

ACD - Automatic Call Distribution
ANI - Automatic Number Identification
API - Application Programming Interface
ASA - Average Speed of Answer
ASAI - Adjunct Switch Application Interface

C:

CINFO - Caller Information Forwarding
CMS - Call Management System
CTI - Computer Telephony Integration

D:

DNIS - Dialed Number Identification Service

E:

EAS - Expert Agent Selection
ECS - Enterprise Communications Server
EWT - Expected Wait Time

I:

ICM - Internet Call Manager
IDC - International Data Corp.
II - Information Indicator
ITG - Internet Telephony Gateway
IVR - Interactive Voice Response System

M:

MAP - Multiple Applications Platform

T:

Т-сервер - Telephony Server

U:

UCS - Universal Communications Server

Сокращения на русском языке

О:

ОНН - определения набранного номера


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